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BOOKING POLICY
Purchase of a gift certificate does not guarantee an immediate appointment.
Certificates may be applied toward any offered service; but are not transferrable to another client. Gift certificates are nonrefundable.
Appointments made using a gift certificate are subject to our normal cancellation terms, as outlined in our cancellation policy below.
We understand how important it is that each client is matched with a massage therapist who is best able to accommodate their specific needs. If any portion of our policy above may pose a problem for you or for the recipient of the certificate, we understand we may not be the best fit for you.
For those in agreement with our policy terms above, we look forward to helping you relax, rejuvenate, and encourage you on the path to healing.
View our FAQ page for additional information on our services and how to prepare for your massage, or check out About Us to meet our team!
CANCELLATIONS
All cancellations/reschedule requests must be made at least 3 hours prior to the time of your appointment, so that appointment time can be made available for other customers. You will not be charged for any cancellations made a minimum of 3 hours in advance.
This applies to early morning sessions as well, as we are prepping for our day and are often able to offer even these morning times to clients who have been waiting for an opening.
If you do not call a minimum of three hours in advance and do not attend your scheduled appointment, this gift certificate will be void. Unfortunately, we cannot offer refunds for missed appointments.
If you no-show to your appointment time and do not contact us, we will not reschedule that appointment for any reason.
Your therapist has reserved their valuable time for you, whether you attend that appointment or not.
We ask that you keep in mind that you are booking a professional service with someone whose time is limited, and missing an appointments is detrimental not only to your therapist, but also to other clients who might have happily filled that appointment slot.