Booking Appointments

• All services are by appointment only.

• Availability varies by provider, and appointment times are subject to change based on each provider's schedule.

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Deposits & Advance Payments

• A nonrefundable deposit is required for every appointment.

• Certain services, including Couples Massage, require full payment in advance.

• Payment must be received within 2 hours of the payment link.

• Appointments are not confirmed until payment is received.

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Cancellations & Rescheduling

• At least 3 hours' notice is required to cancel or reschedule an appointment.

• Clients may call or text at any time, including outside business hours

• With proper notice, a deposit or prepaid amount may be transferred one time to a future appointment.

• Additional rescheduling requests may be considered individually at management's discretion.

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Late Cancellations & No-Shows

• Cancellations with less than 3 hours' notice or missed appointments result in a 100% charge of the scheduled service price. Deposits are applied toward that amount, and fully prepaid appointments are retained.

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Late Arrivals

• Late arrivals may shorten the session, but the full scheduled price still applies.

 

Gift Certificates & Prepaid Purchases

• Gift certificates are available online or in office.

• Gift certificates are nonrefundable and do not guarantee immediate appointment availability.

• Gift certificates may be used toward any service or retail product.

• Gift certificates are not transferable to another individual.

• Gift certificates expire in 2 years from the date of purchase.

• Appointments booked with gift certificates are subject to the same policies.